Return Policy - Sarlo Mowers
Welcome to the Return Policy page of Southside Fixtures, your trusted source for Business and Consumer Services in the Real Estate industry. We strive to provide exceptional customer service and want to ensure a hassle-free experience when it comes to returns and refunds.
Our Commitment to Customer Satisfaction
At Southside Fixtures, we understand that sometimes items may need to be returned or exchanged. Therefore, we have designed a comprehensive return policy to address your needs and make the process as seamless as possible. Our goal is to ensure your satisfaction with every purchase.
Return Eligibility
To be eligible for a return, the item must meet the following criteria:
- The item must be unused and in the same condition as received.
- It must be in its original packaging.
- Receipt or proof of purchase must accompany the return.
- The return request must be initiated within 30 days of the purchase date.
Return Process
If you wish to return an item, please follow these steps:
- Contact our customer service team either by phone or email to initiate the return process. Provide them with your order details and reason for the return.
- Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number, which should be clearly labeled on the outer packaging.
- Ensure that the item is securely packaged to avoid any damage during transit. We recommend using the original packaging whenever possible.
- Ship the item back to us using a trackable and insured shipping method. Please note that the return shipping costs are the responsibility of the customer.
- Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.
- If the item passes our inspection, we will process your refund or exchange as per your request.
- Please allow 3-5 business days for the refund to reflect in your original payment method. Exchanges may require additional processing time.
Exceptions and Non-Returnable Items
While we strive to accommodate all return requests, there are certain exceptions and non-returnable items:
- Customized or personalized products that are specifically made or engraved for you.
- Gift cards and digital products.
- Items that have been used, damaged, or altered after delivery.
- Items where the return request exceeds the specified time frame.
Contact Us
If you have any further questions or concerns about our return policy, please feel free to contact our friendly customer service team. We are here to assist you and ensure that your experience with Southside Fixtures is nothing short of excellent.
Southside Fixtures - Your Ultimate Business and Consumer Services Provider
Southside Fixtures is a leading provider of Business and Consumer Services in the Real Estate industry. We take pride in offering high-quality products and exceptional customer service. Our team is dedicated to meeting and exceeding your expectations. Shop with confidence and enjoy our hassle-free return policy.
