Shipping & Returns
Shipping Methods
At Southside Fixtures, we strive to provide the best shipping experience for our customers. We offer a variety of shipping methods to ensure your order reaches you in a timely and secure manner. Our shipping partners include reputable carriers such as UPS, FedEx, and USPS. Depending on the location and nature of your order, we will select the most appropriate shipping method to deliver your items safely.
Delivery Times
We understand the importance of receiving your order promptly. Our team works diligently to process and ship orders as quickly as possible. Delivery times may vary depending on factors such as the shipping method selected, destination, and product availability. On average, you can expect your order to be delivered within 3-5 business days. For expedited shipping, please contact our customer support team for further assistance.
Shipping Costs
At Southside Fixtures, we believe in transparency when it comes to shipping costs. Our shipping fees are calculated based on the weight, dimensions, and destination of your order. During the checkout process, you will be provided with the exact shipping cost before finalizing your purchase. We aim to offer competitive shipping rates while ensuring the safe and reliable delivery of your items.
International Shipping
We are delighted to offer international shipping for our products. Whether you are located within the United States or anywhere around the world, we are dedicated to delivering our quality products to you. Please note that international shipping may be subject to additional customs fees, import duties, and taxes imposed by the destination country. These charges, if applicable, are the responsibility of the customer.
Order Tracking
Tracking your order is made easy at Southside Fixtures. Once your order has been shipped, you will receive a confirmation email with a tracking number and relevant information. You can use this tracking number to monitor the progress of your shipment on the carrier's website. We value your peace of mind, and our tracking system ensures you are always aware of the status of your order.
Returns & Exchanges
At Southside Fixtures, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, we have a straightforward process in place. Please note that certain conditions and exceptions apply, so we encourage you to review our detailed return policy for complete information.
Returns Process
If you wish to return an item, kindly follow these steps:
- Contact our customer support within 30 days of receiving your order to initiate the return process.
- Provide your order details and reason for return.
- Once your return request is approved, we will provide you with a return shipping label.
- Securely package the item in its original condition, including all accessories and packaging materials.
- Affix the provided return shipping label to the package.
- Drop off the package at your nearest shipping carrier location.
- Once we receive the returned item, we will process your refund within 5-7 business days.
Exceptions
While we strive to accommodate returns for most items, certain products may be exempt from our standard return policy due to hygiene, safety, or customization reasons. These products include but are not limited to:
- Personalized or customized items.
- Products that are opened, used, or damaged by the customer.
- Items classified as hazardous materials.
Exchanges
If you would like to exchange an item, please follow the same return process mentioned above and indicate your preference for an exchange. Once we receive the returned item, we will ship the requested replacement to you, subject to availability.
Customer Support
Our dedicated customer support team is here to assist you with any shipping or returns-related inquiries. Should you have any questions, please don't hesitate to contact us via phone, email, or live chat. We value your satisfaction and will do our utmost to address your concerns promptly and effectively.
At Southside Fixtures, we are committed to providing exceptional products and services to our valued customers. Our comprehensive shipping and returns policies ensure a hassle-free experience when shopping with us. Browse our wide selection of real estate business and consumer services today and enjoy the convenience of reliable shipping and a straightforward returns process!
